emily, aptaisa and bristle worms are a part of most or many marine aquariums. If I blamed a company for anything that went wrong, or my lack of knowledge then I simply could not purchase from anyone. I applaud elite for there customer service, and trying to rectify the issue, but to get mad about it and post a nasty comment about bristle worms of all things, only proves to me that you have done little to research reefkeeping husbandry. this is not an easy hobby, and it took me years of reading to grasp. I wish you nothing but the best in your future reefing endeavors. but keep in mind that this type of thing happens to all of us. For example; I got red bugs, but instead of blaming who I got it from, I blame myself for not seeing them, or even looking, for not dipping(interceptor), and not quarintineing. this all could have been avoided with a little bit of caution and a bit more reading but instead I got reefing herpes.