Eshopps = bad customer service

[mdrumm]

I bought a corner frag rack from my LFS. When I opened it I noticed it was cracked in the back:

I emailed eshopps on april 7 as soon as I opened the package. I sent a picture and my receipt. Here we are almost a week later and they want me to ship it back on my dime. I would rather not put $7 towards a $25 frag rack and wait another week so I am going to use as is. Thankfully, most other companies that I have dealt with in this industry provide exceptional customer service and Eshopps seems to be the exception. This will be my last eshopps purchase.

Mike

 

[dv3]

thats sucks ....maybe the LFS will help you out?

 

[Zooid]

That blows....kinda glad I didn't buy an Eshopps now.

On a different note......
Inland (fragging band saw) has great customer service
I bought a bandsaw off Ebay that wasn't warranteed if used for fragging. I emailed Inland directly and
they are converting it over to a frag saw even though I didn't buy direct from them Eshopps probably
would have made me eat the cost of the saw.

 

[djkms]

Honestly not surprised. Most companies dont bother to pay shipping to them. My Neptune crapped out on me and I had to send it back, only had it for a couple months. I had to pay the shipping there. My neptune controls EVERYTHING in my setup and I have spent over $1000 for my apex and all the addons. I even asked if he could send me a loaner just so I can keep my system running smoothly (was willing to give a CC to have on file encase I got shady with the loaner) and I was given a big fat no - so sad - sorry for your loss. Send it in on your dime, wait 2 weeks and deal with it was pretty much how I was treated.

Funny story on the other end of the spectrum. Most people rag on Gateway (computers) but man o man I LOVE them. I bought a laptop years ago from them and a couple pieces crapped out on me. They overnighted the replacement parts with a paid for return box. Now that is customer service and needless to say they have a customer for life now.