Hey all-
Has anyone had any contact with Reefs2go in the last couple of weeks? Mike and I ordered a pile of stuff on Black Friday, then I got an email that their computer overdiscounted my order and they needed more money. I requested a correct invoice, and they replied with instructions on how to view my order. I tried to make heads or tails of the new invoice, but couldn't really see what had happened, other than they added back the entire discounted amount onto the total. I decided to go ahead and pay the remaining balance. Days and days went by, and I didn't get any notice that they were shipping it. Finally, 4 days ago, I searched their site until I could locate the status of my order, and it was in their 'has issues' section. No idea what the issue was, so I sent them an email asking what the issue was. No response. So I called them today, during business hours. The first time it rang and rang and rang. The second time, it went to voicemail. I left a message, but didn't hear back. So I'm a little concerned at this point about the lack of contact.
If you've ordered from them, and received yours, or had any kind of recent contact, please let me know.
Thanks
Has anyone had any contact with Reefs2go in the last couple of weeks? Mike and I ordered a pile of stuff on Black Friday, then I got an email that their computer overdiscounted my order and they needed more money. I requested a correct invoice, and they replied with instructions on how to view my order. I tried to make heads or tails of the new invoice, but couldn't really see what had happened, other than they added back the entire discounted amount onto the total. I decided to go ahead and pay the remaining balance. Days and days went by, and I didn't get any notice that they were shipping it. Finally, 4 days ago, I searched their site until I could locate the status of my order, and it was in their 'has issues' section. No idea what the issue was, so I sent them an email asking what the issue was. No response. So I called them today, during business hours. The first time it rang and rang and rang. The second time, it went to voicemail. I left a message, but didn't hear back. So I'm a little concerned at this point about the lack of contact.
If you've ordered from them, and received yours, or had any kind of recent contact, please let me know.
Thanks